• (XX,yyy.zz) the failing system

• (xx,YYY.zz) the failing subsystem

• (xx,yyy.ZZ) the specific problem

• (xx,yyy.zzz:123) the copy count when the error occurred

Use the locator to jump to a specific block of error codes:

0,xxx | 4,xxx | 5,xxx | 6,xxx | 7,xxx | 8,xxx | 9,xxx |
11,xxx | 13,xxx | 14,xxx | 15,xxx | 16,xxx | 22,xxx | 24,xxx |

Error code	Meaning
0,000: Media width sensor
0,001.45 (0x0401) MW_FAULT_HOME_ SENSOR_BAD	No transitions are observed of the media width home sensor. The sensor may be bad or the sensor is unplugged.
4,000: PC (process control supervisor)
4,001.40 (0x2401): PC_DEV_FAULT_HEAD_ READ	Failure reading printhead NVRAM data: check the wiring to the printhead, I2C bus and other hardware.
4,002.41 (0x2402): PC_DEV_FAULT_HEAD_ ZEROS	Printhead NVRAM data was all zeros: has this printhead been through normalization? If so, check wiring to printhead.
4,003.42 (0x2403): PC_DEV_FAULT_HEAD_ ONES	Printhead NVRAM data was all ones: has this printhead been through normalization? If so, check the wiring to the printhead.
4,004.43 (0x2404): PC_DEV_FAULT_HEAD_ CHECKSUM	Printhead NVRAM checksum failure: the data within the printhead NVRAM has been corrupted. Check the hardware. The printhead may need to be renormalized.
4,005.44 (0x2405): PC_DEV_FAULT_ 193DPI_CAL	Calibration Failure: 193x300 DPI waveform could not be generated. Check the hardware. The head may need to be renormalized.
4,006.45 (0x2406): PC_DEV_FAULT_ 300DPI_CAL	Calibration failure: Target Volt-Sec Area of 300 dpi could not be achieved. Check the hardware. The printhead may need to be renormalized.
4,007.46 (0x2407): PC_DEV_FAULT_ 600DPI_CAL:	Calibration Failure: Target Volt-Sec Area of 600 dpi could not be achieved. Check the hardware. The printhead may need to be renormalized.
4,008.47 (0x2408) PC_DEV_FAULT_ STUCK_DMC:	Failure to advance the drum maintenance oiling mechanism. It has been in the new state for too long. Check the hardware.
4,010.40 (0x240A) PC_DEV_FAULT_HEAD_ ADJUST_TIMEOUT	Timeout during head adjust. A twenty minute timer elapsed before the exit head adjust command was executed. The only recovery possible is to cycle the power switch.
4,011.41 (0x240B) PC_DEV_FAULT_HEAD_ NV_ FORMAT	This printhead's NVRAM contains a format of data not supported by this version of firmware. The printhead or firmware must be replaced.
4,012.42 (0x240C) PC_DEV_FAULT_AMBIENT_TOOCOLD	Ambient temperature is less than ten degrees Centigrade. The printer cannot be warmed up under these circumstances.
4,013.43 (0x240D) PC_DEV_FAULT_LATE_ CLEAN_REQUEST	Printhead temperature has dropped below the head-clean-needed threshold. This condition occurred after the warm-up sequencer had determined a head clean operation was not needed.
4,014.44 (0x240e) PC_DEV_FAULT_TURN_ FEED_ROLLERS_TIMEOUT	Timeout during turn feed rollers. A twenty minute timer elapsed before the turn feed rollers command was executed. The only recovery possible is to cycle the power switch.
4,015.45 (0x240f) PC_DEV_FAULT_TURN_ EXIT_ROLLERS_TIMEOUT	Timeout during turn exit rollers. A twenty minute timer elapsed before the turn exit rollers command was executed. The only recovery possible is to cycle the power switch.
4,072.37 (0x2348) PC_JAM_TOO_NARROW	Jam -- media is too narrow. The media is too narrow to transfer the ink off the drum without contaminating the transfer roller: Install wider media to clean the ink off the drum. Check that the user specified page width matches the physical media page width.
4,073.38 (0x2349) PC_JAM_TOO_SKEWED	Jam -- media is too skewed. The media is too skewed in the paper path to transfer the ink off the drum without contaminating the transfer roller: Check for proper adjustment of the manual feed tray or paper tray guides. Clean the paper path feed rollers.
4,074.30 (0x234a) PC_JAM_X_OFFSET	Jam -- media is offset too much. Media is staged too far to the left or right to transfer the ink off the drum without contaminating the transfer roller. If fed from the manual feed slot, check for proper adjustment of the manual feed guides.
4,075.31 (0x234b) PC_JAM_STUCK_SENSORS	Jam -- there are stuck sensors in the paper path. The paper path sensors indicate that media is in the paper path at an unexpected time: Remove the media. If no media is present, check for a stuck or defective paper path sensor.
4,080.36 (0x2350) PC_JAM_X_OFFSET_ STD_TRAY	Jam -- Media is positioned too far to the left or right in the standard paper tray to continue with the print request. Remove the standard tray and check for proper adjustment of the paper tray guides.
4,081.37 (0x2351) PC_JAM_X_OFFSET_ AUX_TRAY	Jam -- Media is positioned too far to the left or right in the auxiliary paper tray to continue with the print request. Remove the auxiliary tray and check for proper adjustment of the paper tray guides.
5,000: Y axis (drum)
5,001.41 (0x2c01) YA_HOME_FAIL	Drum home sensor failure: the drum turned one full revolution without seeing the drum home sensor activate. Check the drum home sensor.
5,002.42 (0x2c02) YA_ENCODER_FAIL	Drum motion failure: the drum stalled, possibly because the drum position sensor electronics have failed, or because the motor drive or drive belts have failed, or because something is physically blocking the motion of the drum.
5,002.31 (0x2b02) YA_STALL_FAIL	Jam -- drum has stalled. The drum stalled during an image transfer: The media may be too heavy, use a lighter media weight. The printer may be feeding two sheets of media simultaneously. If so, clean the pick roller and check for proper operation of the media tray separator pad. The power supply, electronics, or drum mechanism or roller mechanism may be defective.
5,004.33 (0x2b04) YA_SENSOR_FAIL	Jam -- unexpected paper path sensor states. The preheat exit or paper path exit sensors do not indicate the correct media condition required to start either the image transfer or media exit operations: Look for defective (sticky) sensors or media stuck in the paper path.
5,005.34 (0x2b05) YA_DJAM_AT_EXIT_ TRAY	Jam -- timeout at exit sensor (paper present). The printer timed out waiting for the media trailing edge at the paper path exit sensor: The printer exit tray may be too full. The media exit rollers may need cleaning.
5,006.35 (0x2b06) YA_DJAM_TOO_SHORT_ AT_EXIT_TRAY	Jam -- media too short at transfix. The media is too short to fully transfer the ink off the drum: Install longer media to clean the ink off the drum. Check that the user specified page length is equal to or shorter than the physical media page length.
5,007.36 (0x2b07) YA_DJAM_TOO_LONG_ AT_EXIT_TRAY	Jam -- timeout at preheat exit sensor (paper present). A timeout has occurred waiting for the media trailing edge at the preheat exit sensor. As a result, the media appears to be too long (greater than 19.5 inches in length): Use shorter media. Check for a sticky or defective preheat exit sensor.
5,008.37 (0x2b08) YA_DJAM_AT_EXIT_ COVER	Jam -- timeout at exit sensor (no paper seen). A timeout has occurred waiting for a detection of the media leading edge at the paper path exit sensor: Media weight is too light. Drum maintenance system is not oiling drum adequately. Paper path exit sensor is sticky or defective. Stripper finger mechanism is defective.
6,000: X axis
6,000.41 (0x3800) XA_FAULT_MCURRENT	X axis motor over/under current. Indicates that motor coil(s) are open, or shorted, or the x-axis motor fuse has opened.
6,001.42 (0x3801) XA_FAULT_NOHOME	X-axis home position not found. Indicates that the x-axis home sensor has failed, or something has prevented the printhead motion during a home operation.
6,002.43 (0x3802) XA_FAULT_NGHOME	Unexpected x-axis home sensor activation. The sensor has failed, the motor control is moving the printhead in the wrong direction, or the user has engaged the printhead restraint mechanism.
6,003.44 (0x3803) XA_FAULT_LOST	A verify of the home calibration failed. After locating the home sensor transition, the DMC computed x-axis position varied from the home value by more than the acceptable tolerance.
7,000: Process motor
7,000.31 (0x3b00) PM_STATUS_PP_ TIMEOUT_ STD_PICK_SENSE	Jam -- paper path timeout waiting for standard tray pick sense. A timeout has been detected waiting for the media leading edge at the handfeed/pick sensor during a pick and feed operation from the standard tray: Paper tray not installed properly. Paper tray lift plate not operating properly. Pick roller might be dirty. If so, clean pick roller. The sensor is possibly defective.
7,001.32 (0x3b01) PM_STATUS_PP_ TIMEOUT_ AUX_PICK_SENSE	Jam -- paper path timeout waiting for aux pick sense. A timeout has been detected waiting for the media leading edge at the auxiliary feed pick sensor during a pick and feed operation from the aux tray: Aux paper tray not installed properly. Aux Paper tray lift plate not operating properly. Aux pick roller might be dirty. If so, clean aux pick roller. Aux pick sensor defective.
7,001.43 (0x3c01) PM_FAULT_PROCESS_ MOTOR_STALL	The process motor stalled during operation. This has several possible causes, depending on what the process motor was connected to at the time of operation.
7,002.33 (0x3b02) PM_STATUS_PP_ TIMEOUT_ WIDTH_SENSE	Jam -- paper path timeout waiting for width sense. A timeout has occurred waiting for the media leading edge at the preheat exit sensor while feeding media through the paper preheater: Clean feed rollers. Check for media or ink contamination in the preheater mechanism. Check for a sticky or inoperative preheat exit sensor.
7,002.44 (0x3c02) PM_FAULT_COMPOUND_ GEAR_SENSOR_BAD	No transitions are observed of the compound gear sensor when the compound gear should be turning. Perhaps the sensor is bad (it falls off easily), or the process motor to compound gear linkage is broken.
7,003.34 (0x3b03) PM_STATUS_PP_TIMEOUT_PREHEAT_EXIT_ SENSE	Jam -- paper path timeout waiting for preheat exit sense. A timeout has occurred waiting for the media leading edge at the preheat exit sensor while feeding media through the paper preheater: Clean feed rollers. Check for media or ink contamination in the preheater mechanism. Check for a sticky or inoperative preheat exit sensor.
7,003.45 (0x3c03) PM_FAULT_DM_CAM_ SENSOR_BAD	No transitions are observed of the drum maintenance cam sensor. The sensor may be bad or the drum maintenance cam may be jammed.
7,004.35 (0x3b04) PM_STATUS_PP_PICK_ SENSE_STUCK	Jam -- paper path pick sense stuck. Media is detected at the handfeed/pick or media width sensor at the beginning of a standard tray pick and feed operation: Check for media at these sensor locations. Check for sticky or defective sensors. Check for a defective media width sensor mechanism.
7,004.46 (0x3c04) PM_FAULT_AUX_ OPTION_NOT_PRESENT	During a paper pick from the auxiliary paper tray, the auxiliary paper tray option was found to be unplugged.
7,005.36 (0x3b05) PM_STATUS_PP_AUX_ PICK_SENSE_STUCK	Jam -- paper path aux pick sense stuck. Media is detected at the aux pick or handfeed/pick or media width sensor at the beginning of an aux feeder pick and feed operation: Check for media at these sensor locations. Check for sticky or defective sensors. Check for a defective media width sensor mechanism.
7,005.47 (0x3c05) PM_FAULT_ECC_NOT_ HOME	The eccentric roller was not home when a command requiring it to be home was received by the process motor task.
7,006.37 (0x3b06) PM_STATUS_PP_ WIDTH_SENSE_STUCK	Jam -- paper path width sense stuck. Media is detected at the media width sensor at a time when media should not be present at the media width sensor when feeding media from any tray source: Check for media at the media width sensor location. Check for a sticky or defective sensor. Check for a defective media width sensor mechanism.
7,006.48 (0x3c06) PM_FAULT_DM_CAM_ NOT_HOME	The drum maintenance cam was not home when a command requiring it to be home was received by the process motor task.
7,007.38 (0x3b07) PM_STATUS_PP_PREHEAT_ EXIT_SENSE_STUCK	Jam -- paper path preheat exit sense stuck. Media is detected at the preheat exit sensor at the beginning of the media feed through the media preheater: Check for media or ink contamination in the preheater mechanism. Check for a sticky or inoperative preheat exit sensor.
7,007.40 (0x3c07) PM_FAULT_DM_CAM_ POSITION_ERROR	The drum maintenance cam is not in the expected position (within plus/minus 30 degrees). Check the drum maintenance cam clutch for slippage.
8,000: Cap drive and web sensors
8,001.44 (0x4401) CAP_FAULT_HOME_ SENSOR	An expected transition of the cap home sensor did not occur. The home sensor may be faulty, or the cap motor may not be operating, or the cap may be jammed and unable to move.
8,002.45 (0x4402) CAP_FAULT_WEB_ SENSORS	A fault is detected in the web sensors. (This fault never occurs with the present design, because all possible web sensor readings are valid.)
8,003.46 (0x4403) CAP_FAULT_ OVERCURRENT	The cap/wipe/purge assembly stalled. (This fault does not actually occur because the mechanism is loose. When the assembly jams, the motor skips over teeth.)
9,000: Ink loader: ink melters and printhead ink level sensors.
9,000.44 (0x4c00) IL_FAULT_C_MELT_ TIMEOUT	The cyan ink melt heater is on, but ink does not seem to be dripping. The problem may be a defective ink heater or ink sticks which are not feeding properly.
9,001.45 (0x4c01): IL_FAULT_M_ MELT_TIMEOUT	The magenta ink melt heater is on, but ink does not seem to be dripping. The problem may be a defective ink heater or ink sticks which are not feeding properly.
9,002.46 (0x4c02): IL_FAULT_Y_ MELT_TIMEOUT	The yellow ink melt heater is on, but ink does not seem to be dripping. The problem may be a defective ink heater or ink sticks which are not feeding properly.
9,003.47 (0x4c03): IL_FAULT_K_ MELT_TIMEOUT	The black ink melt heater is on, but ink does not seem to be dripping. The problem may be a defective ink heater or ink sticks which are not feeding properly.
11,000:Drum maintenance jams
11,008.34 (0x5b08) DMC_STATUS_AUX_PICK_ TRUE	Jam -- The specified pick sensor detected the presence of media during pick roller cleaning. Make sure all media is removed from the specified tray prior to executing a pick roller cleaning operation: Remove any media present in the specified tray as well as any media in the printer paper path. Ensure that the specified tray is fully inserted. Check for a sticky or defective media pick sensor.
11,011.61	DMC event parameter block not found The DMC library was attempting to locate an event parameter block in it's linked list. The block was not found.
11,013.30 (0x5b0d) DMC_STATUS_STD_ TRAY_TYPE_AJAR	Jam -- The specified tray was removed during a print or drum clean operation when media was in the paper path: Do not remove the trays during these operations. Ensure that the tray media selector switch is either in the paper or transparency position. Ensure that the trays are fully inserted. Check for a sticky or defective tray sensors.
11,017.34 (0x5b11) DMC_STATUS_ HANDFEED_ PICK_TRUE	Jam -- media detected at handfeed sensor. The handfeed pick sensor detected the presence of media during pick roller cleaning. Make sure all media is removed from the specified tray prior to executing a pick roller cleaning operation: Remove any media present in the specified tray as well as any media in the printer paper path. Ensure that the specified tray is fully inserted. Check for a sticky or defective media pick sensor.
11,020.61	DMC time parameter block not found. The DMC library was attempting to locate an timer parameter block in it's linked list. The block was not found.
11,043.33 (0x5b2b) DMC_STRIPPER_ ACCESS_OPEN	Jam -- stripper door opened. The specified access door was opened during a print or drum clean operation when media was in the paper path: Do not open the door during these operations. Ensure that the access doors are closed. Check for a sticking or defective access door sensor.
11,044.34 (0x5b2c) DMC_FRONT_ACCESS_OPEN	Jam -- front door opened. The specified access door was opened during a print or drum clean operation when media was in the paper path: Do not open the door during these operations. Ensure that the access doors are closed. Check for a sticking or defective access door sensor.
11,058.30 (0x5b3a) DMC_STATUS_AUX_ TRAY_TYPE_REMOVED	Jam -- lower tray removed. The specified tray was removed during a print or drum clean operation when media was in the paper path: Do not remove the trays during these operations. Ensure that the tray media selector switch is either in the paper or transparency position. Ensure that the trays are fully inserted. Check for a sticky or defective tray sensors.
11,109.36 (0x5b6d) DMC_STATUS_STD_ TRAY_TYPE_REMOVED	Jam -- standard tray removed. The specified tray was removed during a print or drum clean operation when media was in the paper path: Do not remove the trays during these operations. Ensure that the tray media selector switch is either in the paper or transparency position. Ensure that the trays are fully inserted. Check for a sticky or defective tray sensors.
13,000: Printhead thermals
13,001.40 (0x6c01) TCH_JS_LEFT_OPEN	The thermistor in the left jetstack appears to be open. Replace the printhead.
13,002.41 (0x6c02) TCH_JS_LEFT_SHORT	The thermistor in the left jetstack appears to be shorted. Replace the printhead.
13,003.42 (0x6c03) TCH_JS_LEFT_HOT	The left jetstack heater is running away. Unplug the printer NOW!
13,004.43 (0x6c04) TCH_JS_LEFT_SLOW	The left jetstack heater is not heating at all, or is not heating as quickly as it should. Replace the printhead.
13,017.47 (0x6c11) TCH_JS_RIGHT_OPEN	The thermistor in the right jetstack appears to be open. Replace the printhead.
13,018.48 (0x6c12) TCH_JS_RIGHT_SHORT	The thermistor in the right jetstack appears to be shorted. Replace the printhead.
13,019.40 (0x6c13) TCH_JS_RIGHT_HOT	The right jetstack heater is running away. Unplug the printer NOW!
13,020.41 (0x6c14) TCH_JS_RIGHT_SLOW	The right jetstack heater is not heating at all, or is not heating as quickly as it should.
13,033.45 (0x6c21) TCH_RESERVOIR_OPEN	The thermistor in the reservoir appears to be open. Replace the printhead.
13,034.46 (0x6c22) TCH_RESERVOIR_SHORT	The thermistor in the reservoir appears to be shorted. Replace the printhead.
13,035.47 (0x6c23) TCH_RESERVOIR_HOT	The reservoir heater is running away. Unplug the printer NOW!
13,036.48 (0x6c24) TCH_RESERVOIR_SLOW	The reservoir heater is not heating at all, or is not heating as quickly as it should.
14,000: Cap thermals
14,001.41 (0x7401) TCC_THERMISTOR_ OPEN	The cap/wipe/purge assembly thermistor appears to be open. Replace the assembly.
14,002.42 (0x7402) TCC_THERMISTOR_ SHORT	The cap/wipe/purge assembly thermistor appears to be shorted. Replace the assembly.
14,003.43 (0x7403) TCC_THERMISTOR_HOT	The cap/wipe/purge assembly heater is running away. Unplug the printer NOW!
14,004.44 (0x7404) TCC_THERMISTOR_ SLOW	The cap/wipe/purge assembly heater is not heating at all, or is not heating as quickly as it should. Check for open connection or open thermistor in power supply.
14,005.45:TCC_WRONG_ TYPE_CAP	The installed cap/wipe/purge assembly is the wrong type for this printer. Verify and install the correct assembly or firmware for this printer.
15,000: Drum thermals
15,001.42 (0x7c01) TCD_THERMISTOR_ OPEN	The drum thermistor appears to be open. Replace the drum temperature sensor.
15,002.43 (0x7c02) TCD_THERMISTOR_ SHORT	The drum thermistor appears to be shorted. Replace the drum temperature sensor.
15,003.44 (0x7c03) TCD_THERMISTOR_HOT	The drum heater is running away. Unplug the printer NOW!
15,004.45 (0x7c04) TCD_THERMISTOR_ SLOW	The drum heater is not heating at all, or is not heating as quickly as it should. Check for open connection or open thermistor in power supply. This error may occur if the printer side-panels and top cover are removed when servicing.
15,005.46 (0x7c05) TCD_FAN_BLOCKED	The drum fan is blocked or the heater is running away. UNPLUG THE PRINTER NOW!
16,000: Preheater thermals
16,001.43 (0x8401) TCP_THERMISTOR_ OPEN	The preheater thermistor appears to be open. Replace the paper preheater.
16,002.44 (0x8402) TCP_THERMISTOR_ SHORT	The preheater thermistor appears to be shorted. Replace the paper preheater.
16,003.45 (0x8403) TCP_THERMISTOR_HOT	The preheater heater is running away. Unplug the printer NOW!
16,004.46 (0x8404) TCP_THERMISTOR_ SLOW	The preheater heater is not heating at all, or is not heating as quickly as it should. Check for open connection or open thermistor in power supply.
22,000: Media jams
22,224.36	Jam -- media location and cause unknown.
24,000: PostScript Errors
24,000.17	Engine reports power is off.
24,001.18	Engine reports it is running diagnostics.
24,002.10	Engine is stuck in the VxWorks shell.
24,003.11	Engine is stuck in mechanism initialization.
24,005.13	Engine is in state Ready but isn't permitting commands.
24,006.14	Engine is stuck, in STANDBY.
24,007.15	Engine is stuck while printing.
24,008.16	Engine is stuck while cleaning the drum.
24,009.17	Engine is stuck while purging the printhead.
24,010.18	Engine is stuck while wiping the printhead.
24,011.10	Engine is stuck while oiling the rollers.
24,013.12	Engine has a fault but won't indicate why.
24,014.13	Engine is stuck while powering down.
24,016.15	Engine is stuck while oiling the drum.
24,017.16	Engine is stuck while turning the pick rollers.
24,018.17	Engine is stuck while warming up -- thermals won't stabilize.
24,019.18	Engine is stuck while warming up -- thermals are stable.
24,020.10	Engine is stuck while warming up -- it's too cold to warm up.
24,021.11	Engine is stuck while cooling down.
24,022.12	Engine is stuck while in cool state.
24,023.13	Engine is stuck while in printhead adjust state.
24.024.14	Engine is stuck while flushing the printhead.
24,025.15	Engine is stuck while turning feed rollers.
24,026.16	Engine is stuck while in setup for head adjustment.
24,027.17	Engine is stuck while staging manual feed media.
24,028.18	Engine is stuck while performing idle mechanical operation.
24,029.10	Engine is stuck while in setup for turn pick rollers.