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Phaser 740


Clearing a media jam

If the printer has frequent media jams, make sure that you follow these guidelines:

  • Always use high-quality laser paper, recommended labels, and Xerox transparencies, glossy paper, and fabric transfer media.
  • Make sure that you load specialty media only in the Multi-Purpose Tray and that you set the Media Thickness Switch to the correct setting for the media used.
  • To prevent jams, clean the printer's rollers. See Occasional cleaning for details.

If a media jam occurs, the front panel reports Jam at <Location> on the display's first line. The <Locations> are the various sensors throughout the paper path, listed as A  through  E. The second line of the display directs you to the location; for example, Open left side door. Inside the printer's front door is a label showing the location for each jam.

Jam at A

Solution 1

  1. Open the left side door (if your printer has a Lower Tray Assembly installed, open the upper left side door).
  2. Remove the complete piece of jammed media.

    3.  

Solution 2

  1. Remove the media tray (if your printer has a Lower Tray Assembly installed, remove the upper media tray).
  2. Remove the complete piece of jammed media from inside the printer.

    3.  

Jam at B

Solution 1

  1. Open the lower left side door.
  2. Remove the complete piece of jammed media.

    3.  

Solution 2

  1. Remove the selected media tray ( middle or lower media tray).
  2. Remove the complete piece of jammed media from inside the printer.

    3.  

Jam at C

CAUTION
The Fuser is hot; to avoid personal injury, handle only the areas marked in blue. If desired, open the front door and wait for the Fuser to cool before touching it.
  1. Remove the Fuser:
    1. Open the printer's front door.
    2. Turn the small blue thumbscrew counterclockwise to unlock the Fuser.
    3. Slide the Fuser out of the printer.

      4.  
  2. Remove the Fuser Roll:
    1. Press out on the two tabs to unlock the Fuser Roll.
    2. Lift the Fuser Roll out of the Fuser and set it aside.

      3.  
  3. Turn the Fuser's large blue knob clockwise or counterclockwise to release the jammed media.
  4. Remove the complete piece of jammed media from the Fuser.

    5.  
  5. Re-insert the Fuser Roll into the Fuser (press firmly to snap it into place); re-install the Fuser.

Jam at D

Solution 1

CAUTION
The Fuser is hot; to avoid personal injury, handle only the areas marked in blue. If desired, open the front door and wait for the Fuser to cool before touching it.
  1. Check the exit opening for media that has jammed and folded like an accordion. It is especially difficult to see if the media is transparency film.
  2. Open the front door to access the Fuser.
  3. Pull open the access door (above the plastic output tray); the media is visible.
  4. On the Fuser, turn the large blue knob counterclockwise.
  5. Remove the media from inside the access door.

    6.  
CAUTION
If the Fuser knob will not turn, do not force it or you may damage the Fuser. Instead, remove the Fuser and Fuser Roll; turn the Fuser's large blue knob to release the jammed media.

Solution 2

CAUTION
The Fuser is hot; to avoid personal injury, handle only the areas marked in blue. If desired, open the front door and wait for the Fuser to cool before touching it.
  1. Open the front door and the right side door.
  2. Turn the Fuser's large blue knob counterclockwise to release the jammed media.
  3. Remove the jammed media from the right side of the printer.

    4.  

Jam at E

Solution 1

  1. Remove the jammed media from the output tray.
  2. Open and close the printer's front door to clear the error message in the front panel.

    3.  

Solution 2

  1. Pull open the access door (above the plastic output tray) and remove the media.
  2. Open and close the printer's front door to clear the error message in the front panel.

    3.  

Jam at Multi-Purpose

  1. Remove all media in the Multi-Purpose Tray.
  2. Remove the complete piece of jammed media from the Multi-Purpose Tray.

    3.  
  3. Make sure that you set the Media Thickness Switch for the media that you are using.
  4. Re-insert the media in the Multi-Purpose Tray.
  5. Open and close the printer's front door to clear the error message in the front panel.

Jam at Duplex Unit

  1. Remove the Duplex Unit.
  2. Open the Duplex Unit and remove the jammed media.

If paper is not in the Duplex Unit, open the right side door; paper may be jammed there.

  1. Close the Duplex Unit; press down to make sure that it snaps shut.
  2. Reinsert the Duplex Unit into the printer's upper slot.

    3.  

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