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Troubleshooting
Print Quality
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If you notice a problem with the quality of your prints, the probable solution is replacing one of the consumables. Keep in mind this basic guideline:
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If the symptom appears in a single color:
Replace the toner cartridge.
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If the symptom appears in all colors:
Replace the imaging unit, or fuser, or fuser roll, or main charge grid, or transfer kit.
To diagnose the problem, check these items:
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Check the front panel for a message on replacing a consumable.
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From the
Help Pages
menu, print the Consumables Page; use it to diagnose and correct problems; it contains useful information, such as the remaining life for consumables.
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From the front panel
Help Pages
menu, print Service Print 1. Examine prints for symptoms.
Symptom:
In one color only?
Solution:
Replace that color toner cartridge.
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1 color has many vertical streaks.
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Replace the toner cartridge.
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1 color has a light vertical streak.
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1 color is light or faded.
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Adjust the color density (see
Controlling Color Density
).
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Replace the toner cartridge.
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Symptom:
In all four colors?
Solution:
1)
Choice of media or
2)
Replace imaging unit, or fuser, or fuser roll.
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Streak through all 4 colors.
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Use Xerox media.
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Use the correct media tray for the media you are using.
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When using the Multi-Purpose Tray, select the correct media in the front panel.
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Print about 25 blank pages until the problem disappears.
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Replace the imaging unit.
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Spot in the same place on the page in all 4 colors.
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Random spots appear on every page.
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Symptom:
In all four colors?
Solution:
1)
Choice of media or
2)
Replace imaging unit, or fuser, or fuser roll or main charge grid.
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Prints are black (edge to edge).
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Remove, then re-insert the Main Charge Grid.
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Replace the Main Charge Grid.
Hints
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Use Xerox media.
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Use the correct media tray for the media you are using.
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When using the Multi-Purpose Tray, select the correct media in the front panel.
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Relative humidity may be too low (below 30% relative humidity).
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All 4 colors are extremely faded.
or
Each page has a chipped corner.
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Symptom:
In all four colors?
Solution:
1)
Choice of media or
2)
Replace imaging unit, or fuser, or fuser roll or main charge grid.
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Pieces of the printed image are missing and reappear out of place, approximately 129 mm (5 in.) down the page.
or
Media frequently wraps around the fuser (
Jam at C
).
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Hints
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Use Xerox media.
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Print 10-20 blank pages of
plain
paper.
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To avoid jams with Xerox transparencies, make sure that the logo strip is loaded
face-down
for the Multi-Purpose Tray and
face-up
for the transparency tray.
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If
Jam at C, clear the media jam.
Print 10-20 blank pages to clean the roller.
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If you still see the problem, replace the fuser roll.
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If you still see the problem, replace the fuser.
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