Phaser 350

Printing and installation problems Symptom Solution You have problems printing from a specific application. - You can get tips on printing from specific applications (such as QuarkXPress and PageMaker) from the Tektronix World Wide Web site: http://www.tektronix.xerox.com/userdoc /introduction.html - Information on printing from specific applications is also available by contacting HAL, the Tektronix automated information system. Text prints in Courier font. The font you have specified is not available. The standard Phaser 350 printer supports 17 resident fonts. An additional 52 fonts are optionally available, for a total of 69 fonts. Other fonts must be downloaded or available on a SCSI font disk. The image does not finish printing (the printer times out). - PC users: If you are using the serial or parallel port, use the MODE command to set the PC's communication parameters. For example: MODE LPT1:,,P (for parallel port LPT1) MODE COM1:9600,N,8,1,P (for serial port COM1) - Windows users: Double-click on the Control Panel. Double-click the Printers icon. Choose your Tektronix printer. Click the Connect button. Change the Transmission Retry to 850. - Parallel port printing: If you get a timeout from the Connect dialog box, change the Ports selection from LPTX to LPTX.DOS. (Some Windows installations may say LPTX.OS2; X is either 1, 2 or 3.) The area of paper that the printer prints on is smaller than the media size. Refer to Margins and image areas (38K PDF )for more information.To maximize the image area, you may have to adjust the margins in your application software. A Macintosh printed image has shifted or the margins are not correct. - You should install a supported printer driver and the Phaser 350 printer PPD onto your Macintosh to select the correct page sizes from the driver. - Turn off Background Printing through the Chooser. The Ready message or the printer's name is displayed but the file does not print. - Make sure that Phaser 350 printer is the selected printer. Try printing the same file to another PostScript printer. If the file prints, then the problem could be with the interface cable. - Turn the printer's power off and wait at least 15 seconds before turning the power on again. - Refer to the details on using the Tektronix Error Handler to determine the cause of the problem. A Macintosh file does not print and a virtual memory (VM) error appears. You may need to expand printer memory. The file does not print or it prints unexpected data. Make sure that you have the printer set up to receive the appropriate language (PostScript, HP-GL, or PCL5) for that file. Refer to information on checking the printer's language mode for more information. Files sent during power-up do not print. Before printing a file, wait until the printer's front panel displays Ready or the printer's name. The printer receives a file on the serial or parallel port but does not print. Do not set the wait timeout to 0. Also, print files should not have extra characters after the End-of-Job character (Ctrl-D). Refer to the on-line manual on the printer's CD-ROM for information on setting timeouts and the Ctrl-D character. The printer receives a file on the serial or parallel port. The front panel displays Waiting For Data indefinitely. Another file sent to a different port causes your computer or network interface to lock up. Do not set the wait timeout to 0. Also, print files should not have extra characters after the End-of-Job character (Ctrl-D). Refer to the on-line manual on the printer's CD-ROM for information on setting timeouts and the Ctrl-D character. The printer receives a file on the serial or parallel port and the job prints successfully. After printing, the printer displays Waiting For Data, goes into Standby mode, but doesn't come out of Standby mode for the next print job. To recover, press the Wakeup or Cancel button or turn the printer's power off, wait at least 15 seconds, and turn the power on again. (If you reset the printer, you must send the print job again.) To prevent this condition, do not set the wait timeout to 0. Also, print files should not have extra characters after the End-of-File character (Ctrl-D). Refer to the on-line manual on the printer's CD-ROM for information on setting timeouts and the Ctrl-D character. The startup page prints although you disabled it. If the printer detects a non-fatal error at power-up, the startup page prints, even if you have disabled it. A red box on the startup page identifies the type of error. The printer's power-up self-test can detect problems that do not necessarily make the printer completely inoperable. Examples of these non-fatal errors include faulty printer ports and some memory failures. The printer may require service. You requested printing at 600 x 300 dpi but the page was output at 300 dpi print quality. The standard configuration of the Phaser 350 supports 300 dpi resolution printing. 600 x 300 dpi printing for paper is optionally available. Refer to Print quality modes (33K PDF ) for more information. Printer Types | Topics						Support Home Page Phaser 350 Support Page Network Printers Support Home Additional Information Register your Printer ASPs & TPMs About Software Support Color Connection Printer Warranties Material Safety Data Sheets Supplies & Cartridge Recycling Program