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Verify that the Ethernet frame type used by the printer is supported by the file server. The configuration page reports the frame type used by the printer. For information on printing a Configuration Page, see The printer's Configuration Page.
If the frame type is set to Adaptive, the printer uses the frame type of the first file server that responds to a broadcast from the printer. The printer broadcasts packets in the following order:
For Ethernet:
IEEE Ethernet 802.2
DIX Ethernet II
IEEE Ethernet 802.3-SNAP
For Token Ring:
IEEE Token Ring 802.5
IEEE Token Ring 802.5-SNAP
See the NetWare Administrator's Manual for more information on frame types.
If your network uses a router, make sure that the router is configured to not suppress NetWare SAP (Service Advertising Protocol) packets.
Note: A 0 in the Network field on the printer's configuration page indicates that the printer does not recognize the network connection. This probably indicates a bad cable connection.
CAPTURE NB NFF NT Q=PHASER L=1
where:
NB specifies NO BANNER NFF specifies NO FORM FEED NT specifies NO TABS Q=PHASER specifies PHASER as the queue name L=1 specifies port LPT1
Use any text editor to create a two-line ASCII file with the following contents:
%! showpage
Use the COPY command to send the file to the printer. For example, if the file is called SHOWPAGE, and the printer is assigned to LPT1, type:
COPY SHOWPAGE LPT1:
If the file server-to-printer connection is good, the printer ejects a blank page.
Select the file server and queue that you are trying to print to.
In the next menu, select Queue users. A list of current queue users is displayed. Press the Insert key to add additional users. (You can also use PCONSOLE to add queue users.)
Make sure that users can submit print jobs and that the print server can service queues (using Configure queue).
Using PCONSOLE, see Selecting queues for the printer.
load monitor
Select Connection Information from the Available Options menu.
If the printer has logged in, its print server name is displayed in the list. If the print server name is not on the list, continue with Steps 3 through 5.
Verify that the password the printer saved (if one was set) is the same as the one on the file server. Mismatched passwords can result if PCONSOLE, rather than the Advanced Configuration Tool, is used to set the password. Use the Advanced Configuration Tool to enter a new password to ensure that they are the same. To set a password, choose Login password from the Configure print server (printer) menu (Advanced configuration).
Verify that the printer's print server name matches the one created on the file server. The configuration page reports the printer's print server name. For information on printing a Configuration Page, see The printer's Configuration Page.
Verify that the frame type the printer is using is supported by the file server. See Printer does not appear in the Advanced Configuration Tool.
If you are printing from NetWare 4.0, 4.0.1, or 4.0.2, bindery emulation must be enabled on your file server.
Download the PostScript Error Handler to the printer. For information on using the Tektronix PostScript Error Handler, see your printer's user documentation.
You can use PCONSOLE to check the print job. Select the queue where the job was sent, then select the Current Print Job entry to view the job. If the job is being serviced it indicates this along with the name of the print server servicing the job.
Make sure that you are using the correct Tektronix driver for your networked printer.
