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Customer Support Hotline You can call the Tektronix Customer Support Hotline in the United States and Canada at 1-800-835-6100 (from 6:00 am to 5:00 pm PST).
For technical support outside the United States and Canada, contact your local Tektronix dealer or local Tektronix office.
Printer service If your printer needs service, call 1-800-835-6100 in the United States, weekdays from 6:00 am to 5:00 pm PST. Outside the U.S., contact your Tektronix dealer or local Tektronix office.
The Tektronix Bulletin Board Service The Tektronix Bulletin Board Service (BBS) is available for downloading of the latest versions of printer drivers, utilities, and files. If you have a Macintosh or PC, communication software, and modem, you can call the system and use the menus to locate and download the files you want.
To access the BBS 24 hours a day, 7 days a week, call (503) 685-4504.
For a detailed instruction guide on system requirements, terminal settings, protocol, modem, how to connect to our BBS, and how to download files, request a document catalog from HAL, the Tektronix automated fax system. Refer to Using the automated fax systems for instructions on using HAL.
Online services Tektronix color printer information is available through online services:
Tektronix anonymous ftp server: ftp.tek.com/Color_Printers
America Online: keyword: Tektronix
CompuServe: Go Tektronix
http://www.tektronix.xerox.com/
At the Tektronix Color Printer home page, explore options such as customer support documents and new product information. New and updated information is always being added, so check the WWW site frequently.
Downloading files from the Tektronix World Wide Web server You can access the Tektronix World Wide Web server (WWW) to download files such as utilities or drivers. Use a web browser such as Netscape or Mosaic and follow these steps:
ftp://ftp.tek.com/bbs
Click on the appropriate platform (macintosh, pcs, or unix).
Click on the directory that matches your printer (for printer control files), or click on the network_utilities directory (for networking files).
Select the files you need; the system prompts you to select a location for downloading the files.
To log onto the Tektronix FTP server and download files, follow these instructions:
ftp ftp.tek.com
The system responds:
Name (ftp.tek.com:<login name>) :
Type anonymous and press the Return key.
Guest login ok, send your complete e-mail address as password.
Enter your e-mail address and press the Return key.
Change directories to bbs:
cd bbs
Change directories (cd) to the directory that matches your platform (pcs, macintosh, unix).
Change directories (cd) to the directory that matches your printer (for printer control files) to the network_utilities directory (for networking files).
To download, type the following command:
mget *
The system prompts you for each file in the directory, to which you respond y (yes) or n (no).
To exit the FTP session, type quit or bye; then press the Return key.
You may call HAL or EuroHAL from anywhere in the world. The fax systems are available 24 hours a day, seven days a week.
Use HAL to order a catalog or individual documents in the U.S.A. and Canada
If you have a fax machine and a touch-tone voice telephone, you can order a HAL catalog, listing all of the information offered by HAL, by calling (503) 682-7450 (direct) or, in the U.S. and Canada, call 1-800-835-6100.
Call only from a touch-tone voice telephone.
Follow through the voice-prompted menu.
Order individual documents by entering the desired document's number as listed in the HAL catalog. Enter the number by using the telephone's keypad.
You can order up to three documents per call.
The HAL catalog or documents you request are faxed to you in a matter of minutes.
EuroHAL includes many documents, some in English and some in other European languages. If a local version of the document you want is available, EuroHAL will send it in your language. Otherwise, it will send English documents.
If you have a tone-dial telephone and a fax machine, then you can use EuroHAL. If your telephone has star (*) and hash mark (#) keys then it can probably use tones; ask your local telephone supplier if you are not sure.
If your telephone does not have these keys or has a dial, you will need to buy a tone dialer from your local telephone or electronics shop. This small box is held to the phone and will send the standard tones that you need to talk to EuroHAL.
00 44 1908 681 839
EuroHAL answers and asks which language you want to use.
For English Press 1For French Press 2For German Press 3
The first time you use EuroHAL, you should order a catalog. This lists all the documents that are available and is constantly updated.
EuroHAL asks you for your fax machine number. If you are calling from outside the UK, add your country code first, as shown in the following table. Country Country code Your area code and fax number Press # when finished Austria 00 43 area code fax number # Belgium 00 32 area code fax number # Denmark 00 45 area code fax number # Finland 00 358 area code fax number # France 00 33 area code fax number # Germany 00 49 area code fax number # Holland 00 31 area code fax number # Italy 00 39 area code fax number # Norway 00 47 area code fax number # Spain 00 34 area code fax number # Sweden 00 46 area code fax number # Switzerland 00 41 area code fax number # UK - just enter your fax number # Other countries 00 xx area code number #
