Preventing media jams

• To reduce the frequency of media jams, use Xerox media and occasionally clean the rollers. See Occasional Cleaning.
• When using the Multi-Purpose Tray, always set the media thickness switch for the media you are using. See Setting Media Thickness.
• If the printer frequently reports Jam at Multi-Purpose, move the media thickness switch to a thicker setting.

Locating a jam

The front panel reports Jam at <Location>. The  <Locations> are the sensors listed as A  through  E. Line 2 of the front panel message directs you to the location of the jam. For example:

Jam at A

Solution 1 Open the left side door; remove the jammed media.

Solution 2 Remove the media tray; remove the jammed media from inside the printer.

Jam at B

Solution 1 Open the lower left side door and remove the jammed media.

Solution 2 Remove the selected media tray (middle or lower tray) and remove the jammed media from inside the printer.

Jam at C

1. Remove the fuser:
1. Open the printer's front door.
2. Turn the small blue thumbscrew counterclockwise to unlock the fuser.
3. Press the safety catch and slide the fuser out of the printer.
   
2. Remove the fuser roll:
1. Press out on the two tabs to unlock the fuser roll.
2. Lift the fuser roll out of the fuser and set it aside.
   
3. Turn the fuser's large blue knob clockwise or counterclockwise to release the jammed media.
   
4. Remove the jammed media from the fuser.
   
5. Re-insert the fuser roll into the fuser; re-install the fuser.

The fuser is hot. To avoid personal injury, use caution or wait for it to cool before touching it.

Jam at D

The fuser is hot. To avoid personal injury, use caution or wait for it to cool before touching it.

Solution 1

Open the front door. Pull open the access door; the media is visible. Turn the fuser's large blue knob counterclockwise. Remove the media. If the fuser knob will not turn, do not force it or you may damage the fuser. Instead, remove the fuser and fuser roll; then turn the fuser knob to release the jammed media.

Solution 2

Open the front door and the right side door. Turn the fuser's large blue knob counterclockwise. Remove the jammed media.

Jam at E

Solution 1 Remove the jammed media from the output tray.	Solution 2 Pull open the access door (above the plastic output tray) and remove the media.
Open and close the printer's front door to clear the error message.

Jam at Multi-Purpose Tray

Remove all media in the Multi-Purpose Tray. Remove the jammed media from the Multi-Purpose Tray. Set the Media Thickness switch for the media you are using ( Setting Media Thickness ). Re-insert the media in the Multi-Purpose Tray.
Open and close the printer's front door to clear the error message.

Jam at Duplex Unit

1. Remove the duplex unit (it is in the printer's upper  slot).
   
2. Open the duplex unit.
   
3. Remove the jammed media.

If paper is not in the duplex unit, open the right side door; paper may be jammed there.

4. Close the duplex unit; press down to make sure that it snaps shut.
   
5. Re-insert the duplex unit into the printer's upper slot.