Cleaning procedures are referenced by the type of printing problem you may be experiencing. Use the following information to help identify cleaning solutions for these printing problems.

Light stripes or missing colors

• Cleaning for light stripes: printhead (HTML)

Ink smears on the front, back or edges of a print. Oil (drum fluid) on top edge of a print

• Cleaning for ink smears and transfix problems: internal paper path (HTML)

• Cleaning for jams and ink smears: paper feed rollers (HTML)

• Cleaning for ink smears: paper exit path (HTML)

Media jams at the upper or lower tray

• Cleaning for upper media tray jams: media pick roller (HTML)

• Cleaning for lower media tray jams: paper pick rollers (HTML)

Media jams behind the front cover or manual-feed slot

• Cleaning for jams and ink smears: paper feed rollers (HTML)

Media sticking to transfix roller

• Cleaning for ink smears and transfix problems: internal paper path (HTML)

Printer Types | Topics