Image Quality Problems Topic Index: Phaser 350

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Phaser 350

Image Quality Problems


Symptom	Solution
Missing or light color stripes on prints.	Refer to the cleaning procedure Cleaning for light stripes: printhead (48K PDF )
Ink streaks or oil on front, back or edges of print.	Do not print on both sides of the media. Ink may be offset onto the internal paper path. Refer to Identifying a cleaning procedure for a complete list of cleaning procedures.
Transparency print quality poor.	Use Tektronix premium transparency media. Use the transparency tray for printing transparencies and specify Transparency in a supported printer driver. Refer to Transparency printing (18K PDF ) for more information.
600 x 300 dpi prints look like 300 dpi quality.	600 x 300 dpi mode is not included in the Phaser 350 printer's standard configuration. Refer to Print quality modes (33K PDF ) for more information.
Print is wrinkled.	You may be using paper that is too thick or thin. Refer to Paper and transparency media for more information.
Paper edge is rippled.	You may be using the wrong grain paper. Load long-grained paper. Refer to Paper and transparency media for more information.
Printed image is shifted, the wrong color, or margins are not correct.	- You may have to make adjustments in the application or print driver. - Make sure that the paper is not curled. Refer to the cleaning procedure Cleaning for ink smears: paper feed rollers (164K PDF ) - Microsoft PowerPoint users: Macintosh users need to leave Background Printing in the Chooser set to Off. PC users need to turn off background printing through the Print Manager.
Colors do not print as expected.	- Refer to TekColor corrections - making the best selection for details on how to select TekColor color corrections. - You may have attempted to print transparency loaded in a paper tray but did not specify transparency as the print media in the printer driver. Refer to Paper and transparency media for more information. - Refer to Colors not what you expected (62K PDF ) for more tips. - Refer to Printing and using the color sampler charts.
Image prints in black-and-white instead of color.	- PC users: Be sure to use a driver that supports color PostScript. If you are running Windows, use the Tektronix-supplied driver that was shipped with the printer's software. - Microsoft Excel users: Be sure to check the Print using color option in the print dialog box. - Macintosh users: Use a supported color PostScript printer driver and the Phaser 350 printer's PPD file. Select Color/Grayscale in the Print Options dialog box. - You may need to install application-related files such as a PDF file for QuarkXPress. Refer to PPDs, PDXs and PDFs (72K PDF ). - You may have incorrectly sent the Monochrome color correction utility file to the printer.

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